Snowflake AI Terms

Last Updated: December 18, 2024 | Previous Versions

1. Important Terms.
   1. These AI Terms are entered into by and between Snowflake and Customer as of the Effective Date and set forth the terms under which Snowflake makes Covered AI Features available for Customer’s use as an Optional Offering. These AI Terms amend and form part of the Customer Agreement.
   2. Covered AI Features are part of the Service governed by the Customer Agreement, and any Order Form thereunder.
   3. By accessing and using Covered AI Features as an Optional Offering, Customer agrees that it will access and use Covered AI Features solely in accordance with the Customer Agreement, these AI Terms, the Acceptable Use Policy and the Documentation.
   4. In the event of any conflict between these AI Terms and the Customer Agreement, these AI Terms will control with respect to the subject matter herein. Capitalized terms used but not defined herein shall have the meaning given to them in the Customer Agreement.
2. Customer Responsibilities; Restrictions on Use.
   1. Subject to Section 4 (Indemnification), Customer is responsible for (i) the lawfulness of all Inputs and (ii) all decisions, actions, or inactions arising from its use of the Covered AI Features, including, without limitation, ensuring such decisions, actions, or inactions comply with applicable laws, regulations, and other legal requirements related to data protection, intellectual property, and the use of artificial intelligence or machine learning.
   2. Outputs may be inaccurate, inappropriate, or biased. Customer is responsible for implementing reasonable practices, including human oversight, to guard against Outputs being used in an unsuitable or unlawful way or in violation of the rights of others.
   3. Customer will not (and will not permit any third party to) use any Covered AI Features in violation of the Acceptable Use Policy.
3. Snowflake Commitments.
   1. Snowflake will not use Customer Data or Usage Data (in each case, including any Inputs or Outputs) to train, re-train or fine-tune any Model that Snowflake makes available for use by other parties.
   2. Snowflake will make Model Customizations available solely for the exclusive use of Customer and no other party.
4. Indemnification. In addition to Snowflake’s indemnification obligations set forth in the Customer Agreement, Snowflake’s obligation to defend and indemnify Customer against third-party intellectual property claims under the Customer Agreement also applies to each Output, subject to the following conditions: (i) Customer must have used Covered AI Features in compliance with the Customer Agreement, these AI Terms, the Acceptable Use Policy, and the Documentation; (ii) the Output must not result from usage of Model Customizations or a model otherwise licensed, acquired, trained, fine-tuned or provided by (or on behalf of) Customer for usage with a Covered AI Feature, (iii) while using Covered AI Features to generate the Output, Customer must not have disabled, evaded, disrupted, or interfered with any content filters or other safety systems that are built into the Service; (iv) such third-party intellectual property claim must not arise from any modification of the Output by Customer or any third party; (v) Customer must not have provided Inputs or taken other actions intended to solicit Outputs likely to infringe or misappropriate any intellectual property right of a third party; (vi) Customer must have had sufficient rights to provide any Customer Data or other information that, when used in conjunction with the Covered AI Features, produced the Output; and (vii) Customer must not have used or distributed the Output in a manner that it knew, or should have reasonably been aware, would violate a third party’s intellectual property rights.
5. General.
   1. The Parties agree that these AI Terms and the Customer Agreement are the complete agreement between the Parties with respect to Covered AI Features and replace any prior oral and/or written communications between the Parties concerning Customer’s use of Covered AI Features. If Customer uses a third-party developed or hosted model or service pursuant to the Documentation to power a Covered AI Feature, Customer must also comply with any such third party’s applicable terms and/or acceptable use policy identified at https://www.snowflake.com/legal (or such successor URL as may be designated by Snowflake) (collectively, “Third-Party Terms”). Except as amended by these AI Terms, the Customer Agreement remains unchanged and in full force and effect. Snowflake may update these AI Terms from time to time; provided, however, that, solely in connection with Covered AI Features that are available during the Subscription Term, no such update to the AI Terms shall materially diminish Snowflake’s obligations hereunder. Customer’s use of any Preview AI Features is outside the scope of these AI Terms and is subject to the separate Preview Terms and the Acceptable Use Policy.
   2. In addition to any of its other rights or remedies (including, without limitation, any termination rights) set forth in the Customer Agreement, Snowflake reserves the right to suspend the provision of the Covered AI Features to Customer if Snowflake reasonably determines that Customer is in breach of any Third-Party Terms.
6. Definitions.
   1. “Acceptable Use Policy” means Snowflake’s acceptable use policy, made available at https://www.snowflake.com/legal (or such successor URL as may be designated by Snowflake).
   2. “AI Terms” means these Snowflake AI Terms located at https://www.snowflake.com/legal/ (or such successor URL as may be designated by Snowflake), as may be updated by Snowflake in accordance with Section 5.1 above.
   3. “Covered AI Features” means any generally available “Snowflake AI Features” (or successor name) identified in the Documentation.
   4. “Customer Agreement” means that separate written software-as-a-service or cloud agreement governing Snowflake’s provision, and Customer’s use of the Service, or if no such written agreement exists, the Snowflake Terms of Service located at https://www.snowflake.com/legal/ (or such successor URL as may be designated by Snowflake), together with all expressly incorporated addenda, policies, exhibits, attachments, Order Forms, and other terms incorporated by reference therein, as may be amended, entered by and between Customer and Snowflake.
   5. “Effective Date” means the date of Customer’s initial use of any Covered AI Feature.
   6. “Input” means any natural language statement, SQL request, prompt, or other query that a User provides to the Service to solicit a response or result from a Covered AI Feature.
   7. “Model” means any artificial intelligence model powering a Covered AI Feature in the Service that is (i) developed, trained, or fine-tuned by Snowflake and/or (ii) licensed or acquired by Snowflake from any third party.
   8. “Model Customizations” means additional or updated Model parameters or weights developed within the Service in accordance with Customer’s instructions using Customer Data via techniques such as, but not limited to, parameter efficient fine-tuning or full parameter fine-tuning.
   9. “Optional Offering” has the meaning ascribed to such term in the Customer Agreement or, if such term is not defined in the Customer Agreement, means an optional feature, functionality, or other offering that Customer may use in connection with or as part of the Service, which may be subject to supplemental or separate terms.
   10. “Output” means any response or result from a Covered AI Feature provided to a Customer within the Service after processing an Input.
   11. “Preview AI Features” means any private or public preview feature designated as a “Preview AI Feature” (or other similar designation) in the Documentation.
   12. “Preview Terms” means the applicable terms between Customer and Snowflake governing Customer’s use of Previews, including as may be applicable, under the Customer Agreement, and if no such terms are in place, then Snowflake’s terms of service applicable to Previews, made available at https://www.snowflake.com/legal (or such successor URL as may be designated by Snowflake).