INDUSTRY SOLUTIONS
AI Data Cloud forTravel & Hospitality
Use a unified data platform to help improve travelers’ and guests’ experiences. Develop and deploy LLMs and ML models that can streamline your data supply chain, optimize demand forecasting and help delight guests — all with industry-leading security and unified governance.
Upgrade business outcomes with a modern AI Data Cloud
Enhance guest experiences with AI-powered interactions
Use trusted large language models (LLMs) on Snowflake to create effective customer service chatbots and refine communications like personalized offers, booking confirmations or travel status updates. Predictive analytics help anticipate customer needs, optimize operations and curate individualized recommendations.
Connect to the right audiences and cultivate customer loyalty
With a 360-degree view of your customers — which you can enrich with second- and third-party data from Snowflake Marketplace — you can create more tailored experiences at scale that start before check in does. Use data collaboration to manage alliance point systems and make it easier for partners and hotels to work together.
Break down data silos for smoother, more efficient operations
Seamless data sharing and a unified view across your data sources empowers your team to increase turn efficiencies, improve staff coordination, tackle supply chain management and make faster, more data-driven decisions that reduce operational costs and streamline customer experiences.
Deliver products faster and improve revenue analytics
Fine-tune scenario forecasting and maximize maintenance workstreams, all with governed enterprise data and dynamic pricing. Enable a broad range of teams to use analytics and AI with fully managed infrastructure and a flexible platform that can scale during peak periods without impacting performance.
TRAVEL & HOSPITALITY
Use Case Spotlight
Aviation
Hospitality
Travel management companies & online travel agencies
Fine-tune flight route planning
Combine scheduling, price, cost and weather data to make route planning more efficient, safe and eco-friendly.
Optimize scheduling with AI
Let AI simplify flight scheduling in order to minimize delays and reduce costs.
Drive comprehensive loyalty programs
A full, data-driven view of customers allows teams to provide more personalized, immersive loyalty programs with timely offers and enhanced travel experiences.
Refine capacity planning
Combine capacity, staffing, events, demand and weather data to make guest experiences more pleasant, streamlined and memorable.
Enhance maintenance workflows
Track code standards and compliance, automate scheduling and inventory replenishment so getting and keeping rooms ready is a cinch.
Deliver a better catering experience
Unify all guest capacity data to seamlessly adjust and scale catering needs and calibrate associated costs.
Improve call center experiences
Identify issues in advance and automate resolution to better equip call center representatives with problem-solving tools.
Enrich data for real-time analytics
Scale up capacity instantly to deliver computing power to optimization models at scale.
Identify new revenue streams
Understand trending destinations or activities to target marketing, commerce media and itinerary upsell accordingly.
OUR CUSTOMERS
Leaders Across Travel & Hospitality
Airlines, hotel chains, cruise lines and online travel agencies from around the world rely on Snowflake to help their customers explore the world.
The data engineering team used Snowflake to build a cloud-based data platform that pipes data from more than 130 source systems and 3,000 production tables — powering reliable insights for the entire organization's operational and customer service activities.
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