Unlock the true power of LLMs to understand and improve customer experience by leveraging Snowflake Cortex and the power of Hex. In this hands-on workshop, we’ll dive deep into using Hex and Snowflake Cortex to tackle data challenges that were once impossible as we analyze customer reviews from multiple sources and in multiple languages. We will then build a Hex data application to better understand the areas where improvements can lead to increased customer loyalty and satisfaction.
We will share tips and tricks on how to:
- Translate multilingual customer reviews using Cortex translate
- Categorize unstructured review text data at scale including how to extract ratings and intent to recommend using Cortex functions
- Derive customer sentiment from reviews
- Take action assisted by Cortex LLMs
- Create a Hex powered data app to share and collaborate on our insights!
In Partnership With:
Speakers
Jim Warner
Global Retail CTO
Snowflake
Armin Efendic
Partner Engineer
Hex